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Frequently Asked Questions
- How do we get the key?
- Do we have to bring linens or blankets?
- Are there laundry facilities?
- How far is your Villa from Disney World?
- Is there a video game system?
- Is maid service included?
- What about shopping facilities?
- How are the beds configured?
- Can we bring my pet to your Villa?
- Can we smoke inside your Villa?
- Is this a time share?
- What are the advantages of renting a Villa instead of a hotel room?
- We have never stayed in a place like this. What do we need to bring with us?
- What are the Check-in and Check-out times? Is early Check-in or late Check-out permitted?
- Is there public transportation near the Villa?
- Is the pool heated?
- Do you offer discounts to Disney?
- How far is the nearest beach?
- What is the local weather like?
- Do you provide free Internet Service?
- OK, we are convinced. What do we do next to rent your Villa?
You will be provided detailed directions to the Villa along with the combination to the lock box where you will find your key.
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Do we have to bring linens or blankets?
Our Villa has all linens, blankets, and plenty of towels.
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Our Villa has a full size washer, dryer, iron and ironing board.
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How far is your Villa from Walt Disney World?
Our 4 bedroom Villa is in the INDIAN CREEK neighborhood, which is one of the newest and closest subdivisions to Disney World. It is less than 3 miles from the Main gate on Route 192 on the west side of I-4, and less than 2 miles from Disney's Animal Kingdom.
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Yes! Our Villa has a TV in every bedroom, and there is Playstation II, as well as other toys and games.
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No, there is no daily maid service. Upon your arrival, the Villa will have a starter supply of necessary items like toilet tissue, laundry detergent, trash bags and dishwashing soap. The Villa will be cleaned upon your departure and the price is included with a one-week rental. Additional cleaning service during your stay is also available at $90.00 per cleaning.
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What about shopping facilities?
Our Villa is located just minutes from major shopping areas. Publix and Winn-Dixie are close by and Wal-Mart SuperCenter is about 10 minutes down the road. One on Route 192 near Medieval Times and one on Route 27 in Haines City.
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The Master Bedroom has a King Bed, the second bedroom has a Queen bed, the third bedroom has two twin beds, and the fourth bedroom has full and twin bunk beds. There is also a Queen sized pull-out sofa in the Living Room.
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Can we bring our pet to your Villa?
For the comfort and convenience of all of our guests, we cannot allow any pets. We respectfully request potential guests to refrain from asking, even though your pet may be an "exception the rule." We will not be able to grant your request. Please consider the next family that will be visiting. A recent guest disregarded this policy and the damages their pet created exceeded their security deposit.
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Can we smoke inside your Villa?
For the convenience and comfort of all of our guests, smoking is not permitted in the Villa itself, but you may smoke on the Lanai area. Again, please consider the next family that will be visiting.
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We are NOT a time share, real estate agents or travel agents. We are a small business called Ball Five LLC. We are the legal owners of the Villa.
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What are the advantages of renting a Villa instead of a hotel room?
Our Villa is larger, more economical, and much more comfortable than a hotel room. It is in a quiet neighborhood, and you do not have to worry about noisy neighbors banging on the walls or ceiling. Parking is only a few feet from the front door, the pool is always open, separate bedrooms for the kids, plenty of bathrooms to get ready in the morning, and the ability to cook your own meals. Toys, videos, games are all included for your enjoyment. Take a nap on the couch or relax by the pool. Enjoy your vacation Villa.
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We have never stayed in a place like this. What do we need to bring with us?
You should bring food, paper goods (paper towels, napkins, toilet paper), bathroom toiletries and supplies, and anything else you think you might need. The Villa has a fully equipped kitchen with refrigerator, oven/stove, microwave, dishwasher, can opener, coffee maker, etc., as well as plates, dishes, glasses, silverware, and cooking utensils.
You should also definitely bring some sunscreen (it is Florida after all!); hats and/or sunglasses for everyone; waterproof ponchos; a roll of quarters for the toll roads; phone cards or cell phones (for long distance calls and when you are out-and-about); a Travel First Aid Kit.
Once you get situated, you will want to make a run to the grocery story nearby to stock the fridge and pantry.
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What are the Check-in and Check-out times? Is early Check-in or late Check-out permitted?
Check-in time is 4 PM local time and Check-out time is 11 AM local time. The Villa is on Eastern Standard Time year-round.
Early arrivals and late departures are difficult to accommodate. Our property manager requires a minimum of 5 hours to prepare the Villa after one family leaves and before the next one arrives. These requests may be accommodated only when the Villa is empty the night before your arrival or the day after your departure at a rate of $10.00 per hour.
A fee of $50 will be deducted from your security deposit for early arrival or late departure without prior arrangement.
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Is there public transportation near the Villa?
There is no public transportation near by, but taxi cabs are available. We suggest that you
rent a vehicle while visiting our Villa.
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Pool heat is available at an extra charge (charges are listed on the RATES link).
In the winter months, you may wait to decide, and let us know. Please keep in mind that it takes approx 36 hours to heat the pool. Your credit card will be charged the day we ask our property manager to turn it on.
The pool heat is heated for 8 hours per day 82° to 86° F.
Tampering with the pool heater lock cover is strictly forbidden and will result in forfeiture of Security Deposit.
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Do you offer discounts to Disney?
Unfortunately, we do not have a special arrangement to get discounts for you, but a fellow Villa Owner has given us the following links as ideas to get special deals. One of them is the MAGIC CARD, which is free! Learn more about it at http://www.orlandoticketsales.com/oi/
The Entertainment Book is also an excellent way to save money in the area. Learn more at http://orlando.entertainment.com/discount/browse.shtml
An unofficial guide to Walt Disney World offers discounts to area attractions at The Official Ticket Center. Their website is http://www.officialticketcenter.com
Finally, Ticket Mania specializes in advance tickets to many of the areas attractions and events. Their website is http://www.ticketmania.com/
Note: inclusion of the links above is neither an nor a guarantee regarding the products or services offered by these organizations. It is provided only a method to research and possibly obtain special deals or discounts with other area service providers.
Please let us know if one of the links is no longer valid, or if the provider is not reputable.
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Yes, not everyone wants to just hang out at the parks! Our villa is about an hour and a half to the Atlantic Ocean on the east or to the Gulf of Mexico on the west.
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What is the local weather like?
Like anywhere, Central Florida can often be unpredictable. Florida Travel USA provides the following guide for average temperatures and rainfall:
Please use this as a guide, but try to plan for the unexpected.
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Do you provide free Internet Service?
YES!! We just added high speed wireless internet at the Villa. When we send you access code with the booking confirmation about a month before your arrival.
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OK, we are convinced. What do we do next to rent your Villa?
Excellent! We assume you have checked our calendar to make sure your dates are available.
If not, please click our calendar link here.There are two forms that we require and they are on THE FINE PRINT page of our website. Just go back to the very top of this page click on that section. There is a CREDIT CARD AUTHORIZATION FORM, and there is a SHORT TERM RENTAL RESERVATION FORM.
You can fax them back to us at 317-879-9397 or you can scan and email them to info@ballfive.com.
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Think of another question that we have not covered? Feel free to ask!
Email at info@ballfive.com or call 888-413-0233 or 317-334-0569
BALL FIVE LLC
5373 West 86th Street
Indianapolis, IN 46268 USA
Ph: 888-413-0233
fax 317-879-9397